Payment
Frequently asked questions regarding payments on Mitoworld.io
Last updated
Frequently asked questions regarding payments on Mitoworld.io
Last updated
Currently, we do not accept any form of cryptocurrencies but will allow cryptocurrencies as an alternative payment option in the near future.
Our payment system, Stripe creates receipts when a customer pays an , or makes any payment. Receipts for subscription and invoice payments are itemized to include line items, discounts, and taxes for the in the payment.
You may cancel the subscription plan as an act to pause your subscription. We will maintain your World data for 90 days and you may resume your subscription plan anytime within that period.
Your subscription payment will be due monthly according to the commencement date of your subscription and the date can not be changed or edited.
Our payment system is powered by Stripe. Stripe offers integrated per-transaction pricing that applies per successful card charge. A 1.15% fee applies for international cards. A 2% fee applies if currency conversion is required. Fees include GST.
The most common reasons why your card not accepted are either your card is expired or your credit limit is over. If your card payment is being rejected, please reach out to your bank to get additional information.
Yes, you may go to our “MitoPro Subscriptions” (link this) in the dashboard, click “Manage Plan” and it will lead you to the Stripe Management Portal to change your payment card details.
You may contact us (link the contact us form) on the day itself and we will resolve this for you in the next 5 business days.
First time users are entitled to have one month free trial for our MitoPro subscription plan and promo code is not needed.
We do not offer manual payment method. You will have to link your credit card when you start your subscription plan and you will be charged automatically on every billing date.