Account

Frequently asked questions regarding to account creation.

Can I change the way I login to my Mitoworld account?

Your Mitoworld account is automatically linked to your account choice during sign up, we are unable to change your selected login option as it will be permanently linked in the database.

I want to migrate my MitoPro to another account.

All the subscriptions are tied to one specific account. We are unable to migrate your subscription plan to another account.

Is it safe to log in with Metamask account?

Yes, our platform uses a safe third party API called Auth0 which integrates with Sign-In with Ethereum that is widely used throughout Web3. It is a new form of authentication that enables users to control their digital identity with their Ethereum account and ENS profile instead of relying on a traditional intermediary

I accidentally created my account with the wrong email, can I re-link my account?

Please proceed to create a new account with the correct email address. If you have Worlds connected to the account, or any technical difficulties, please feel free to reach out to us for further assistance.

Can I merge two accounts to migrate my world?

No, you are unable to merge your accounts or migrate your world data from one account to another. However, we will launch collaborative tools in the near future to allow other accounts to access and edit the same world at the same time

How do I reset my password?

You may go to profile section on the top left corner of your dashboard and click “Reset Password” to reset your password.